Return Policy

We want you to be happy with your purchase. If you are not completely satisfied, you can return the product to us and we will either repair / replace it or supply you with a credit voucher subject to the terms below. This policy forms part of the Labels Terms and Conditions and words defined in the Terms and Conditions have the same meaning in this policy unless the context indicates otherwise. Nothing in this policy is intended to limit your statutory rights in any way.

Unwanted Products

In general, you can return an unwanted product to us provided:

it is undamaged and unused, with the original labels and stickers still attached;
it is in the original packaging, which must be undamaged and in its original condition with all seals still intact (if applicable). Please refer to our FAQs for some examples;
it is not missing any accessories or parts;
it is not listed in section 2 – Products not eligible for return; and
you log a return on the Website within 30 days (products marked “Clearance” not returnable) of delivery to you or collection by you of the unwanted product. After 30 days (products marked “Clearance” not returnable), you can only return a product if it is defective within 6 months from delivery to or collection by you.

Our courier is entitled to refuse collection of a product that is not properly packaged for transport.

Once we have inspected the product and validated your return, we will credit your account with the purchase price of the product within 8 days of the return. Please bear in mind that refunds can take 5 – 10 working days to reflect in your account. We are entitled to refuse a return if the unwanted product is returned damaged, not in a re-saleable condition or missing any accessories.

Want To Exchange?

Fashion and footwear products can be exchanged for a different size provided that such variation is available, and is available at the same price as the product originally purchased. If such variation is not immediately available, we will credit your account with the purchase price of the product within 8 days of you logging the return.

We reserve the right to inspect the product to validate your return. Please refer to our FAQs for some advice on making sure that your product is returnable under this section.

Not What You Ordered?

If we accidentally deliver the wrong product to you or if the product is not as described on the Website (or if it is missing any accessories), please notify us and we will collect the product from you at no charge. Once we have inspected the product and validated your return, we will, at your choice, deliver the correct product to you as soon as possible (if the correct product is available); or credit your account with the purchase price of the product within 8 days of the return (or refund you if that is your preference).

Products Not Eligible For Returns

The following products are not eligible for a refund, exchange or credit:

electronic vouchers;
underwear & socks
jewelry for piercings;
fragrance
products which have been personalised for you or made to your specifications, unless defective.

Products Damaged On Delivery

Should a product be damaged at the time of delivery / collection, please notify us of such delivery / collection by logging a return on the Website.

We will arrange to collect the product from you at no charge. Once we have inspected the product and validated your return, we will, at your choice, repair / replace the product as soon as possible (if such repair / replacement is possible) or credit your account with the purchase price of the product. Credits are normally handled within 8 days of logging the return (bear in mind that refunds can take 1-4 working days to reflect in your account). Repairs and replacements could take longer, depending on parts / replacement availability.

Defective Products

We do our best to ensure that the products we deliver to you are of a high quality and without defects.

What is a defect? A defect is a material imperfection in the manufacture of a product or any characteristic of a product, which makes the product less acceptable than one would reasonably be entitled to expect in the circumstances. Please refer to our FAQs for some examples.

The following will NOT be regarded as defects and will not entitle you to a return under this section 4:

faults resulting from normal wear and tear;
damage arising from negligence, user abuse or incorrect usage of the product;
damage arising from a failure to adequately care for the product;
damage arising from unauthorised alterations to the product; and
where the specifications of a product, although accurately described on the Website and generally fit for its intended purpose, do not suit you.

Standard Warranty

If you have received a product which turns out to be defective, please notify us as soon as reasonably possible after you become aware of the defect, but in any event within 3 months after delivery / collection of the product.

Please provide suitable packaging for returning the product (it need not be the original packaging), as well as all accessories that were sold with the defective item when you return it to us – regardless of whether you request a repair / replacement or a refund. Our courier is entitled to refuse collection of a product that is not properly packaged for transport.

It is also important to note that it will be in the supplier or manufacturer’s discretion to repair or replace the item. Labels Unlimited is under no obligation to provide you with a credit, repair / replacement for any return logged after three months, as your remedy lies with the supplier or manufacturer.

Charges

If you return a defective product to us, but you fail to return all of the accessories that were sold with that product, we are entitled (subject to applicable law) to refuse the return, only to replace the item that you did return, or to estimate the value of the missing accessories and only to credit or refund you in respect of the returned item.

If you return items to us by mistake and you want these returned to you, you may be liable to reimburse Labels Unlimited for the cost of having the product returned to you.

If you return a product that does not comply with this policy, you may be liable to reimburse Labels Unlimited for the cost of collecting the product from you and the cost of having the product returned to you.